Sales Policy

Effective Date: January 8, 2025

This Sales Policy governs all purchases made from Genasonali through our website https://genasonali.com. By placing an order with us, you agree to the terms outlined below.

1. Ordering

  • Order Placement: To place an order, select the items you wish to purchase, add them to your cart, and proceed through the checkout process.

  • Order Confirmation: After you complete your order, you will receive an email confirmation with your order details. Please ensure that your email address is correct. This confirmation does not signify acceptance of your order, but merely acknowledges that we have received it.

  • Order Acceptance: We reserve the right to accept or reject any order placed with us. In the event that we reject your order, we will notify you promptly and provide a full refund if applicable.

  • Inventory: All orders are subject to product availability. We make every effort to keep our online inventory accurate, but if an item is out of stock, we will notify you as soon as possible and provide options for a refund, replacement, or backorder.

  • Pricing: All prices are displayed in U.S. dollars and are subject to change without prior notice. We will honor the price you see at the time of purchase, but prices may vary if an order is canceled and reordered.

  • Sales Tax: Applicable sales tax will be applied to your order based on your shipping address.

2. Payment

  • Payment Methods: We accept various payment methods, which are displayed during the checkout process. These may include credit cards, debit cards, and other online payment options.

  • Payment Processing: All payment transactions are processed through secure third-party payment gateways. We do not store your payment details.

  • Order Processing: We will begin processing your order once payment has been successfully authorized.

3. Shipping and Delivery

  • Shipping Policy: Please refer to our Shipment Policy for detailed information on shipping costs, methods, and delivery times.

  • Delivery: We aim to deliver your order within the estimated timeframe, but delays may occur due to factors beyond our control. We will notify you of any significant delays.

  • Delivery Inspection: Upon delivery, please inspect your items for any damage or defects. Contact us immediately if you discover any issues.

4. Returns and Refunds

  • Return Policy: Please refer to our Refund and Returns Policy for information on our return process and refund eligibility.

5. Warranty

  • Warranty Information: We provide a limited warranty on our products. Please refer to the specific product description for warranty details.

6. Errors and Inaccuracies

  • Website Information: While we strive to ensure the accuracy of our website, errors and inaccuracies may occur. We reserve the right to correct any errors or inaccuracies and to cancel orders that are based on incorrect information.

  • Typographical Errors: If a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel orders placed for the product at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.

7. Intellectual Property

  • Content Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of Genasonali or its content suppliers and is protected by intellectual property laws.

8. Modifications to Sales Policy

  • Policy Updates: We may update this Sales Policy from time to time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us: