Shipment Policy

Effective Date: January 8, 2025

This Shipment Policy provides information about the shipping methods, costs, and delivery times for purchases made on the Genasonali website, https://genasonali.com.

1. Shipping Methods

  • Standard Shipping: We offer standard shipping for most of our products. The shipping method and carrier will be determined based on your location, the size of your order, and other factors.

  • Specialized Furniture Shipping: For large or heavy furniture items, we may use specialized furniture carriers to ensure safe and reliable delivery.

  • Delivery Options: We may offer additional delivery options, such as express shipping or white-glove delivery (installation), depending on your location and the items purchased. Please contact us for details and availability.

2. Shipping Costs

  • Calculation: Shipping costs are calculated based on the following factors:

    • Shipping destination

    • Weight and dimensions of the items

    • Chosen shipping method

  • Shipping Rates: Shipping costs will be displayed during the checkout process before you complete your order.

  • Free Shipping: We may offer free shipping on certain orders, subject to promotional terms and conditions. Please check the details of any offers.

3. Delivery Times

  • Processing Time: Order processing times vary depending on the products purchased and current order volume. Typically, orders are processed within 1-3 business days.

  • Shipping Time: Shipping times vary depending on your location and chosen shipping method. Delivery estimates will be provided during the checkout process.

  • Estimated Delivery: Please note that delivery times are estimates and not guarantees. Delays may occur due to factors beyond our control, such as weather, carrier issues, or peak season demand.

  • Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping Restrictions

  • Geographic Limitations: We currently ship within the contiguous United States. We do not ship to P.O. Boxes, APO/FPO addresses, or outside of the United States at this time.

  • Specific Products: Some products may have specific shipping restrictions due to size, weight, or other factors.

5. Delivery Inspection

  • Inspection Upon Arrival: Please inspect all items carefully upon delivery. Note any visible damage or defects on the delivery receipt or other documentation.

  • Reporting Damages: If you notice any damage or defects upon delivery, please contact us within 48 hours with photos and your order information.

6. Delivery Address

  • Address Accuracy: Please ensure that your delivery address is accurate. We are not responsible for orders that are delivered to incorrect addresses due to errors on your part.

  • Delivery Signature: For some items, a signature may be required upon delivery.

7. Changes to Shipping Policy

  • Policy Updates: We may update this Shipment Policy from time to time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the new policy.

8. Contact Us

If you have any questions or concerns about our Shipment Policy, please contact us: